Customer Success Specialist

PLEASE DO NOT APPLY IF YOU ARE NOT CURRENTLY IN MANILA

The core mission of the Customer Success Specialist is to ensure a delightful and smooth client onboarding experience for new merchants, resellers, and/or aggregators needing to use our payment‑processing solutions. It is your goal that clients are onboarded quickly and can go live as soon as possible.

Client Onboarding & Implementation

• Manage the end‑to‑end onboarding process for new clients, ensuring a smooth transition to the platform.

• Arrange and facilitate onboarding calls with clients to guide them through the application process.
• Oversee the merchant application form submission, ensuring all required documentation is handed over to the Risk & Operations team for due diligence.
• Ensure all contractual agreements are accurately prepared, signed in the correct order, and countersigned promptly.
• Conduct platform walkthroughs to intro...