Job Description

Location: Montreal, QC (on-site)

Term: Permanent

Languages: English (French, Spanish, Mandarin/Cantonese is an asset)

High Tech Genesis is seeking a Customer Success Specialist, who will guide customers to success and resolve issues with clarity and care.We're seeking a strong communicator, curious learner, and empathetic problem-solver dedicated to creating exceptional customer experiences.

You will be supporting our residential customers & Partners (D2C & B2B), installation partners (SHIP), and internal teams across the journey:

  • Pre-Installation: Educate, nurture, and assist prospects with product understanding, readiness, and qualification. Act as a trusted advisor, helping guide expectations and next steps.

  • Installation: Be a reliable partner to installers and customers, addressing real-time questions and ensuring all necessary tools and documentation are available.

  • Post-Installation: Support onb...

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