Job Description
, Philippines
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Job Description:
What’s the role
What you’ll be doing
Your principal accountabilities will include:
Customer Enquiries
Logistics: Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes
Loyalty Management
Manage the Retail Loyalty Customer Experience
Handle transaction queries, self-serve queries and general loyalty related enquiries
Process Customer loyalty registration and personal data management, channel preference modification
Perform compliance checks on f...
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