Job Description
Responsibilities & Essential Functions
- Engages with Senior CSMs and Sales to define and identify success outcomes and KPIs from an OEM/ISV customer point of view for their assigned projects or initiatives.
- Works with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals.
- Fields questions and direct clients to appropriate support resources
- Maintains pre-established relationships with OEM/ISV management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.
- Assesses risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities.
- Prepares client specific reports and presentations for the purposes of educating and driving growth in the client's organization
- Identifies opportunities, creating a plan for addressing training needs f...
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