Job Description

JOB DESCRIPTION

The Customer Success Specialist is responsible for driving engagement, retention, and revenue growth across an assigned book of business, customer segment, or territory. This role proactively manages the customer lifecycle—from onboarding through renewal—ensuring customers achieve measurable value and strong ROI from their investment.


The Customer Success Specialist partners cross-functionally with Sales, Support, Services, Finance, and Product teams to deliver seamless customer experience, reduce churn, and identify opportunities for expansion through upsell, cross-sell, and contract optimization. Success in this role is measured by customer health, retention, net revenue growth, and long-term relationship strength.


Responsibilities and Duties

  • Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
  • Build strong, trusted relationships through...

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