Job Description
The Customer Success Specialist serves as a key point of engagement for assigned accounts, maintaining frequent, proactive communication to ensure a seamless customer experience. In this role, the individual acts as the subject matter expert for their designated factory location, providing guidance on site-specific processes and ERP system functionality.
What you will do:
Establish and maintain good relations with BU customers (internal and external) such as operations, engineering, sales, manufacturer's sales representatives, accounting, and administration through various correspondence involved in processing customer inquiries and orders. Review all incoming customer orders to ensure that the part number, quantity, product specifications and price are consistent with those stated in the quotation. Ensureorders meet all Sarbanes Oxley compliance criteria.Enter and process orders into operating system and advise customer and field sales o...
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