Job Description

Purpose of the Job

As the primary contact for express and eCommerce shipping, you will manage the entire shipment lifecycle, providing status updates and handling customer inquiries and complaints. You will ensure compliance with KPIs and SLAs, resolve issues by coordinating with internal teams, and facilitate claims processing by collecting and forwarding necessary documentation. Additionally, you'll work closely with Pricing and Billing teams to ensure seamless transactions.

Job Description

Location: Riyadh

Grade: E7

  • Serve as the primary point of contact for customers' express and eCommerce shipping requests.
  • Assist customers with tracking their shipments, addressing outstanding shipments, and providing status updates.
  • Manage the end-to-end shipment lifecycle by coordinating with all internal and external stakeholders.
  • Proactively update customers on shipment status, ex...

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