Customer Success Specialist

As a Technical Success Engineerat Liminal, you are the technical advocate and first line of defence for our customers. You are an energetic, technically brilliant, and customer-obsessed individual responsible for streamlining the customer experience by proactively mitigating issues, diagnosing technical problems at the root cause, and driving solutions through to resolution. This is a critical, customer-facing role that requires a blend of deep REST API knowledge, exceptional debugging skills, and a passion for guiding users through the rapidly evolving world of crypto custody.

Responsibilities

• Front-Line Technical Resolution: Own customer inquiries reported via all support channels (Portal, Email, Slack) through to complete resolution. This includes leading technical troubleshooting sessions via scheduled or on-demand calls and screen-sharing with customers to diagnose and resolve complex integration issues efficiently, ensuring strict adhere...