Customer Success Specialist

Customer Success Specialist

About the Role

The role encompasses responsibilities as both a Product Specialist and an Onboarding Specialist, focusing on customer education, product adoption, and providing technical support.

Responsibilities

• Product specialist
• Know-how about the Exxat application and providing the knowledge of using the Exxat application to the fullest.
• Knowledge of the domains served by Exxat.
• Participate in UAT activities for product feedback.

• Onboarding specialist
• As an Onboarding Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of the products and services of Exxat.
• Ability to learn and adapt quickly to new products or updates to existing products.
• Document the onboarding steps for future refer...