Customer Success Team Lead (PH)

What you will do:

• Lead, coach, and develop Customer Success Managers through structured 1:1s, performance reviews, and ongoing feedback
• Drive accountability, performance management, and capability development across the team
• Support hiring, onboarding, and training of new team members
• Foster a high-performance culture focused on ownership, outcomes, and continuous improvement

Accounts & Renewal Ownership

• Own renewal forecasting and governance for the managed merchant portfolio
• Ensure proactive, value-based engagement with merchants throughout the customer lifecycle
• Drive early risk identification and mitigation strategies
• Lead complex escalations and high-risk account interventions
• Ensure clear account ownership and consistent engagement execution across the team

Cross-Functional Collaboration

• Partner with Sales, Product, Finance, C...