Job Description
Love tech? Thrive on helping customers win? Enjoy hitting targets while solving real problems? This could be your next move.
As a Customer Success Technical Advisor, you’ll be the go-to expert for customers needing support with hosting, email, and related products. You’ll combine sharp technical troubleshooting with commercial awareness — making sure customers get the most from their products while spotting opportunities to upsell and cross-sell where it genuinely adds value.
You’ll be part of a fast-paced, supportive technical team where great service and strong results go hand in hand.
What you’ll be doing:
* Delivering expert technical support across hosting, email, and related products
* Resolving customer queries quickly and confidently via phone and ticketing systems
* Guiding customers through setup, configuration, features, and best practices
* Helping customers optimise their product setup to maximise value and performan...
As a Customer Success Technical Advisor, you’ll be the go-to expert for customers needing support with hosting, email, and related products. You’ll combine sharp technical troubleshooting with commercial awareness — making sure customers get the most from their products while spotting opportunities to upsell and cross-sell where it genuinely adds value.
You’ll be part of a fast-paced, supportive technical team where great service and strong results go hand in hand.
What you’ll be doing:
* Delivering expert technical support across hosting, email, and related products
* Resolving customer queries quickly and confidently via phone and ticketing systems
* Guiding customers through setup, configuration, features, and best practices
* Helping customers optimise their product setup to maximise value and performan...
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