Customer Support Advisor

Operations Manager

To provide excellent customer service through first line support to our customers as well as validating and managing customer data.

• Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process
• Validate online questionnaires with close attention to detail and with reference to standard processes and procedures
• Accurately log and update customer records on the status of their questionnaires
• Advising and processing fee payments for new and renewing customers.
• To be a proficient user of the validation process within our business system
• Identify ways in which processes and procedures can be streamlined and made more efficient
• Active participation in team meetings to share and communicate information
• Consistently meet or exceed personal targets
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