Customer Support Advisor – Digital

Customer Support Advisor – Digital & Streaming Platform

Belfast (On-site, City Centre)
£25,480 annually + 20% uplift for unsociable hours
Full-time | 40 hours per week

If you're the person friends come to when their app isn't working, their account wont load, or their subscriptions acting up — this role will feel familiar.

Were recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day.

This is a customer service role with a digital edge — perfect for someone who's comfortable with apps, platforms, and problem-solving.

What you'll be doing: Customer Support Advisor

• Supporting customers via phone and social channels
• Helping users navigate apps, accounts, and subscriptions
• Troubleshooting issues across devices and platforms
• Explaining features clearly, without jargon
• Turning its not working ...