Job Description

The Opportunity

:

The purpose of this role is to ensure the efficiency of the department and provide 24/7 online support, via chat methods, standard support chats- live, email and internal sales QIO and all other standard support inquiries and standard support for customers and team members. This can include training, troubleshooting, and process implementation, as well as daily resolution of more complex customer inquiries or issues. The role may require working outside of regular work hours (e.g., evenings, weekends and/or some holidays).

What you will be doing everyday:

Customer Service Excellence:

  • Demonstrate a customer-first approach by ensuring the highest level of service in every interaction with internal stakeholders

  • Answering and actioning inquiries and Live Chats through various different channels (e.g., email, chat, phone etc.).

  • Continuously strive to improve the customer experience by pro...

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