Customer Support Advisor

Within your #OneTeam

We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers.

Your main responsibilities

- Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)

- Replying to customer escalations and helping guide customers through the correct processes at OVHCloud

- Keeping customers updated about the status of their opened requests and the resolution for the same

- Offering after-sale support - order tracking and payment follow up when needed

- Participating in different missions with the team, helping support customer loyalty programs

- This position will require shift work on weekends and/or nights

- A hybrid option will be available for shifts (to be discussed) ...