Customer Support Advisor

Within your #OneTeam

We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers.

Your main responsibilities

•Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)

•Replying to customer escalations and helping guide customers through the correct processes at OVHCloud

•Keeping customers updated about the status of their opened requests and the resolution for the same

•Offering after-sale support - order tracking and payment follow up when needed

•Participating in different missions with the team, helping support customer loyalty programs

•This position will require shift work on weekends and/or nights

•A hybrid option will be available for shifts (to be discussed)

Your future impact