Job Description

Customer Support Specialist — Remote | Full-Time

B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe, and we recruit the best talent globally, regardless of location.

Responsibilities

  • Customer Interaction: Deliver outstanding service by addressing customer inquiries with professionalism and empathy across multiple channels (email, chat, phone).
  • Problem Resolution: Investigate and resolve customer complaints by identifying issues, determining root causes, and implementing effective solutions.
  • Escalation Handling: Manage complex or high-priority customer issues and guide junior agents through difficult situations.
  • Product Insight: Recommend relevant products or services by analyzing customer feedback and usage trends.
  • Customer Engagement: Go the...

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