Customer Support Agent (Business Core) – B2B Operations

We’re looking for a proactive and detail-oriented Customer Support Agent to join our growing B2B Operations team. In this role, you'll be the front line for our business clients, ensuring a smooth, professional experience through timely, solution-driven support. You’ll work cross-functionally with internal teams and help build long-term relationships with our partners by delivering top-tier service.

Key Responsibilities:

• Act as the primary point of contact for B2B clients via email, and chat.
• Handle incoming support inquiries with professionalism, empathy, and efficiency.
• Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
• Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
• Maintain accurate records of client interactions and issue resolutions in CRM systems.
• Identify recurring problems and escalates them appropriately to internal ...