Customer Support Agent

We are seeking a reliable and empathetic Part-Time Customer Support Agent to provide high-quality care during key coverage windows. This is a critical role for our wellness brand; you will be the direct line of support for customers looking to improve their sleep and quality of life.

This is a coverage-specific position requiring a candidate who is exceptionally disciplined with their schedule. You will work within established systems to resolve inquiries, follow detailed standard operating procedures (SOPs), and ensure every customer feels heard and supported.

The Schedule

Consistency is the heartbeat of this role. Please ensure you can commit to the following 2pm–10pm shift rotation:

• Week A: Monday and Friday coverage.
• Week B: Saturday and Sunday coverage.

Who You Are

• Reliable & Punctual: You understand that coverage means being present and active during your entire shift. You are someone who takes pride i...