Customer Support Agent For Nepali Language Required

CSA For Non Voice Process With Good Typing Speed & Nepali speaking required (Freshers also Welcome with Good Communication Skill in English & Nepali)

Please share your resume at [email protected]

Job description

The purpose of the Customer Support Associate is to act as the primary point of contact for customers, ensuring high levels of satisfaction to the end users by providing timely and accurate solutions to inquiries and technical issues. By leveraging empathy and product expertise, the role aims to build long-term customer loyalty and protect the brand's reputation. Ultimately, the associate serves as a vital feedback link, translating customer needs into actionable insights that drive continuous service improvement.

JOB RESPONSIBILITIES

Responding to customer queries via live chat or CRM Tool in a timely and professional manner within the defined SLA.

Identifying and assessing customers' needs to achiev...