Job Description

Customer Support Agent | German C2

Eindhoven, reference 2025-02059

Job description

We are seeking a dedicated Customer Support Representative to join our client's Service Desk team. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK.
  • Customer Support: Address inquiries via email or phone, ensuring customer questions are resolved professionally and promptly.
  • Service Coordination: Arrange equipment returns, process service orders, generate shipping labels, and provide clear communication on service workflows.
  • Order Monitoring: Track service turnaround times, provide regular updates, and create price quotations when required.
  • Complaint Management: Handle customer complaints efficiently, ensuring timely resolution to maintain satisfaction.
  • Financial Coordination: Collaborate with the finance team to ensure invoices are accurate...

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