Customer Support Agent

MatchMusic is a music technology platform that connects artists, curators, labels, and brands through transparent promotion, distribution, and B2B solutions. We work with creators, businesses, and partners worldwide, offering tools that simplify music growth, monetization, and discovery.

We're growing fast and looking for a Customer Support Specialist to become the frontline voice of MatchMusic.

• Provide daily support to MatchMusic users, including artists, curators, advertisers, and B2B partners.
• Respond to user inquiries via email, platform tickets, and internal tools in a clear, professional, and friendly way.
• Help users understand how MatchMusic works, from campaigns and credits to analytics, payouts, and platform features.
• Detect recurring issues, bugs, or user pain points and report them clearly to the product and tech teams.
• Assist with account-related i...