Customer Support Agent

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.
This is an onsite position.

Key Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
• Identify and assess customers' needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Direct unresolved requests and issues to internal departments and follow up to ensure resolution
• Update our internal databases with information and record inquiries, comments and complaints
• Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements

• Fluency in Portuguese
• Fluency in English (verbal and written) 
• Experience as a Customer Support Agent or similar CS role is appreciated
• Famili...