Customer Support Agent

We are working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Docume...