Customer Support Agent

Are you fluent in Russian and Polish with a passion for providing exceptional customer support? We are seeking a dedicated Customer Support Agent to join our dynamic team in Lisbon. Your linguistic skills will be essential in ensuring client satisfaction and maintaining the high-quality service we are renowned for.

Key Responsibilities for the Customer Support Agent in Lisbon

• Deliver top-tier support to Russian and Polish-speaking clients via phone, email, and chat, efficiently resolving their queries and issues.
• Develop a comprehensive understanding of our products and services to provide accurate and helpful assistance to clients.
• Identify, troubleshoot, and escalate customer issues when necessary to maintain high client satisfaction levels.
• Collaborate with internal teams to convey client feedback and contribute to service enhancements.
• Document all client interactions and service requests meticulously to support contin...