Customer Support Agent

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)

• Ensure customer satisfaction and provide professional customer support

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow

• Identify the issue the client is facing, troubleshoot and provide the solution

• Identify when the issue should be re-assigned to another department or more senior representative

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