Customer Support Agent

Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.

Required skills

• Ability to understand client needs and handle the negotiation process;
• Exceptional communication and problem-solving abilities;
• Experience in installing and setting up the themes and plugins;
• Understanding of the development processes and software lifecycle;
• Knowledge of CSS and website theme layouts;
• Familiarity with the Shopify platform (app installations, theme customizations, etc.);
• Attentiveness to details;
• Analytical mind and problem-solving aptitude;
• Strong organizational skills;
• Strong multitasking skills to manage several conversations and tasks simultaneously;
• Ability to remain organized and calm under pressure.

Res...