Job Description
Customer Support Agent (On-site – Porto)
Were hiring Customer Support Agents to join an international customer service operation supporting telecom products and services. This role is for candidates who enjoy helping people, solving problems, and working in a structured, team-oriented environment. No previous experience is required — full training is provided.
You'll assist customers across multiple channels with topics such as subscriptions, billing inquiries, technical troubleshooting, and general account questions, ensuring a smooth and positive customer experience on every interaction.
What you'll do
Handle incoming customer calls and service requests
Welcome and guide customers with clarity and professionalism
Provide personalized solutions based on customer needs
Accurately document interactions using internal systems
Collaborate with teammates to maintain service quality
Requirements
Native or C2 level French
Good communication skills and c...
Were hiring Customer Support Agents to join an international customer service operation supporting telecom products and services. This role is for candidates who enjoy helping people, solving problems, and working in a structured, team-oriented environment. No previous experience is required — full training is provided.
You'll assist customers across multiple channels with topics such as subscriptions, billing inquiries, technical troubleshooting, and general account questions, ensuring a smooth and positive customer experience on every interaction.
What you'll do
Handle incoming customer calls and service requests
Welcome and guide customers with clarity and professionalism
Provide personalized solutions based on customer needs
Accurately document interactions using internal systems
Collaborate with teammates to maintain service quality
Requirements
Native or C2 level French
Good communication skills and c...
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