Customer Support Agent - Sports

**The Role**
**Key Responsibilities**
- Deliver detailed product and service information, ensuring all customer issues are resolved with unmatched satisfaction.
- Maintain precise customer records, process accounts, and manage documentation with utmost efficiency.
- Tackle service or product issues by identifying the problem's root cause and articulating effective solutions.
- Provide clear explanations of betting rules, odds, and promotional details to ensure comprehensive customer understanding.
- Achieve and exceed both individual and team goals in accordance with the company's performance indicators and service agreements.
- Proactively manage customer complaints, offering solutions and follow-ups that aim to surpass customer expectations.
- Engage with customers enthusiastically in every interaction, enhancing their overall experience.
**Job requirements**:
- A minimum of 2+ years of experience in a customer service role.
- Experience with American...