Customer Support Agent

Unitranslate is looking for a Customer Support Agent to join our growing team. This role involves assisting customers, handling inquiries, and ensuring a smooth and positive user experience across our translation services.

Key Responsibilities

• Respond to customer inquiries via email, chat, or support tickets

• Assist clients with service-related questions and basic troubleshooting

• Coordinate with internal teams to resolve customer issues efficiently

• Maintain accurate records of customer interactions

• Ensure timely and professional communication with customers

• Follow company guidelines and support processes

Requirements

• Strong written and verbal communication skills

• Good command of English (Turkish is a plus)

• Basic computer skills and familiarity with online tools

• Customer-focused mindset and problem-solving ability

• Ability to work independently and meet response deadlines

• Previous customer support experience is a plus but not mandatory

What We Offer

• Opportunity to work with an international team

• Supportive and professional work environment

• Training and onboarding provided

• Growth opportunities within the company