Customer Support Agent (Turkish-speaking)

About Us

FEDCEL GROUP, S.L. is an international BPO services provider headquartered in Barcelona, Spain. We deliver top-tier customer support, technical support, and software development solutions to our global partners.

Role Overview

We are currently seeking enthusiastic and motivated Customer Support Agents to join our growing team and support our operations for the Turkish market.

As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries via phone, email, and live chat — while ensuring every customer receives a high-quality and satisfying service experience.

Key Responsibilities

• Deliver excellent customer support to Turkish-speaking clients.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify, troubleshoot, and resolve issues or escalation when necessary.
• Record all interactions accurate...