Customer Support Analyst

We are looking for a Customer Support Analyst with experience in customer support through digital channels and software platforms, will be responsible for managing and resolving customer inquiries across LATAM, ensuring clear, efficient, and professional communication with both clients and internal teams.

This role will provide support to customers in Brazil, Argentina, Mexico, Chile, Uruguay, and Central America, requiring the daily use of multiple languages.

Key responsibilities:

Analyze inquiries, incidents, and use cases, identifying customer needs and proposing appropriate solutions.

Provide technical support to customers through multiple channels, including tickets, chat, Whatsapp, Jira, email, phone/video calls, as needed.

Coordinate internally with different teams to ensure proper case resolution.

Manage user onboarding, changes, and removals within the platform.

Register, document, and follow up on incidents, ensuring SLA c...