Job Description
Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer and consumer contact, not transaction processing.
- To perform assigned skill sets and its corresponding activities and tasks efficiently.
- To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
- To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.
Job Requirements - Functional competencies
Excellent English Communication skills (verbal and written) - Minimum B2, C1 preferred
Min 1 year experience in customer care, sales supp...
- To perform assigned skill sets and its corresponding activities and tasks efficiently.
- To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
- To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.
Job Requirements - Functional competencies
Excellent English Communication skills (verbal and written) - Minimum B2, C1 preferred
Min 1 year experience in customer care, sales supp...
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