Customer Support Analyst

The Customer Support Analyst sits at the frontline of the Phocas customer experience. This role ensures customers feel confident, supported, and successful using Phocas’ Business Planning and Analytics software through timely issue resolution, technical troubleshooting, and proactive communication.

This is an ideal opportunity for a technically curious, customer-first professional who enjoys solving problems, working across systems and data layers, and directly impacting customer success.

Phocas’ growth depends not only on acquiring customers but on ensuring they remain successful long after implementation. Exceptional support is a key driver of retention, advocacy, and product trust.

This role bridges technical troubleshooting, customer communication, and internal collaboration to ensure issues are resolved quickly, root causes are identified, and customer confidence remains high.

Why This Role Matt...