Job Description
General Summary
CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12.
Job Description
Roles & Responsibilities
CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12.
Job Description
Roles & Responsibilities
- Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal.
- Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal.
- Works cooperatively with other team members and departments to develop effective and timely solutions for customers.
- Utilizes the Cust...
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