Customer Support Analyst

First line Customer Support Analyst

Our client assists mobile operators worldwide in scaling their Voice, A2P SMS, RCS business messaging, and application enablement services, including cloud numbers. They are committed to developing the wholesale ecosystem and connecting the world’s largest operators and their partners profitably and effectively. They provide their customers with innovative, automated wholesale solutions that simplify decision-making and operational tasks, allowing them to strengthen existing business and discover new revenue opportunities.

A Day in the Life

As a Customer Support Analyst, you will be an integral part of their Maintenance & Managed Services team, providing technical support to users of our client's billing, routing, and trading software suite, which serves wholesale telecom service providers across the globe.

Your primary responsibilities will revolve around supporting customers by responding to questions, troubles...