Customer Support Analyst

About Portside, Inc.

Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.

Job Summary

We are seeking a dependable and detail-oriented Customer Support Analyst to support aviation software products within our portfolio. This role focuses on providing accurate, timely responses to customer support tickets, troubleshooting common issues, and escalating more complex cases with complete documentation. The ideal candidate has a strong technical aptitude, foundational aviation knowledge, excellent communication skills, and a commitment to delivering high-quality customer service.

This position...