Customer Support Analyst

Job Description

Customer Support Analyst

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers’ needs, along with any additional duties as assigned by management.

Strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders.

DUTIES AND RESPONSIBILITIES

• Must be able to communicate at a high level to production employees, management and customers

• This position must be comp...