Customer Support Analyst Tier 1

Business Unit:

MEDHOST provides market-leading enterprise, departmental, and healthcare engagement solutions to healthcare facilities nationwide. Our integrated product portfolio includes intuitive, cloud-based clinical, financial, and operational solutions, including YourCare Everywhere®, a robust health and wellness consumer engagement platform.

Our broad offering of hosting, outsourcing, marketing, and consulting services are changing how clinicians and hospital leaders work and collaborate while generating notable operational, clinical, and financial improvements in healthcare information technology

Job Summary:

As a Customer Support Analyst, you will deliver professional support via phone, email, and chat to MEDHOST customers using our applications—primarily those supporting Emergency Department Systems (EDS). This includes troubleshooting, managing user access, and handling system functionality related to patient records.

You ...