Customer Support AnalystGravity IT Resources

Job Title: Customer Support Analyst
Location : Pompano Beach, FL
Job Type: Contract

Employment Eligibility : Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the . for any employer directly 

Position Overview
The Customer Support Analyst is Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing informat...