Customer Support and Data Specialist

Hawkstone Design Ltd is a UK‑based software company located in Gloucestershire, specialising in innovative software solutions for the ophthalmic lens industry. With a strong focus on precision, reliability, and continuous improvement, we are committed to delivering high‑quality products tailored to the specific needs of our clients.

We value excellence, collaboration, and a customer focused approach in everything we do.

Role Description: Customer Support and Data Specialist

This is a full‑time, on‑site position based in Gloucester. As a Customer Support and Data Specialist, you will play a key role in supporting our customers and ensuring they receive an exceptional experience.

Your responsibilities will include:

• Providing high‑quality customer support and technical assistance
• Responding to and resolving customer queries efficiently
• Analysing data, maintaining accurate records, and identify...