Customer Support and Operations Associate

Customer Support and Operations Associate

We are seeking a detail-oriented and proactive Customer Support and Operations Associate to ensure smooth execution of backend processes, including credit applications, KYC/KYB checks, disbursement, and servicing. This role involves direct communication with customers and partners, requiring strong operational skills and a customer-focused mindset.

Key Responsibilities

• Process loan applications, ensuring accuracy and compliance through KYC/KYB verification.
• Execute loan disbursements and repayments according to company procedures.
• Monitor repayment schedules, addressing discrepancies or delays promptly.
• Respond to customer inquiries regarding loan servicing and account status.
• Maintain clear, timely communication with customers and partners to ensure a positive experience.

Requirements

• 1–3 years of experience in operations, preferably in ...