Job Description
Job Title: Customer Support & Product Specialist | Level 1 Support
Domain: POS & Payments (Hospitality Tech)
Location: Hyderabad, India
Department:
Post-Installation Support
On Site :
Work from Office with Flexible Day Off’s | 5 days a week
Work Timings
: 9am to 6pm IST
Years of Experience : 3-5yrs
About the Role
We are seeking a customer-focused, empathetic, and tech-savvy Customer Support & Product Specialist to join our post-installation support team in Hyderabad. In this role, you will support hospitality venues across Australia—ranging from single-site cafes and restaurants to large franchise and multi-venue groups—on our suite of POS and payment-related technology products.
You will work closely with our development and product teams in Hyderabad, as well as our Level 1 support team in Manila, to ensure smooth operations, timely issue resolution, and an exceptional customer experience.
Key Responsibilities...
Domain: POS & Payments (Hospitality Tech)
Location: Hyderabad, India
Department:
Post-Installation Support
On Site :
Work from Office with Flexible Day Off’s | 5 days a week
Work Timings
: 9am to 6pm IST
Years of Experience : 3-5yrs
About the Role
We are seeking a customer-focused, empathetic, and tech-savvy Customer Support & Product Specialist to join our post-installation support team in Hyderabad. In this role, you will support hospitality venues across Australia—ranging from single-site cafes and restaurants to large franchise and multi-venue groups—on our suite of POS and payment-related technology products.
You will work closely with our development and product teams in Hyderabad, as well as our Level 1 support team in Manila, to ensure smooth operations, timely issue resolution, and an exceptional customer experience.
Key Responsibilities...
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