Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Birmingham, AL. This role plays a key part in ensuring smooth communication with clients, handling inquiries efficiently, and supporting internal operations to maintain high service standards. The ideal candidate is organized, reliable, and committed to delivering excellent support in a professional environment.
Responsibilities
Serve as a primary point of contact for customer inquiries via phone, email, and internal systems
Provide accurate information and timely assistance to clients
Maintain and update customer records and documentation
Coordinate with internal departments to resolve requests and issues efficiently
Monitor and follow up on open cases to ensure resolution
Support daily administrative and operational tasks related to cust...
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