Customer Support Assitant

Respond to customer inquiries via email, chat, phone, and ticketing systems in a timely and professional manner Create, update, and manage support tickets using Jira Coordinate with internal teams to resolve customer issues and ensure proper follow-ups Track issue progress and ensure resolution within defined service timelines Maintain accurate and up-to-date records of customer interactions and support activities Follow defined support workflows, documentation standards, and communication guidelines Ensure service-level commitments are met and deliver a consistently positive customer experience Requirements Experience: 0-2 years in a similar support or customer-facing role Strong written and verbal communication skills with high typing speed and accuracy Working knowledge of Microsoft Excel and Microsoft Word Basic understanding of data handling, documentation, and record-keeping practices Familiarity with ticketing and issue-tracking systems (Jira preferred) Strong aptitude with keen attention to detail Ability to understand problems clearly and ask relevant, structured questions Basic problem-solving and logical reasoning capabilities Ability to manage multiple tasks efficiently in a fast-paced support environment Client-handling mindset with a professional, service-oriented approach Benefits Working hours: 11:00 AM 8:00 PM Working days: 5 days a week (plus 1st & 3rd Saturdays working) Medical Insurance coverage for employees Provident Fund (PF) facility Quarterly parties and yearly outings/trips for team bonding Regular check-ins with leadership for growth and feedback Recognition awards to celebrate high performance Fun activities and team engagement sessions throughout the year
Graduated in any discipline
0 - 1 year
Communication, Proficient typing skills, data handling, customer support, technical support