Customer Support Assitant

• Respond to customer inquiries via email, chat, phone, and ticketing systems in a timely and professional manner
  

• Create, update, and manage support tickets using Jira
  

• Coordinate with internal teams to resolve customer issues and ensure proper follow-ups
  

• Track issue progress and ensure resolution within defined service timelines
  

• Maintain accurate and up-to-date records of customer interactions and support activities
  

• Follow defined support workflows, documentation standards, and communication guidelines
  

• Ensure service-level commitments are met and deliver a consistently positive customer experience
  

Requirements

• Experience: 0-2 years in a similar support or customer-facing role
  

• Strong written and verbal communication skills with high typing speed and accuracy
  

• Working knowledge of Microsoft Excel and Microsoft Word
  

• Basic understanding of data handling, documentation, and record-keeping practices
  

• Familiarity with ticketing and issue-tracking systems (Jira preferred)
  

• Strong aptitude with keen attention to detail
  

• Ability to understand problems clearly and ask relevant, structured questions
  

• Basic problem-solving and logical reasoning capabilities
  

• Ability to manage multiple tasks efficiently in a fast-paced support environment
  

• Client-handling mindset with a professional, service-oriented approach
  

Benefits

• Working hours: 11:00 AM – 8:00 PM
  

• Working days: 5 days a week (plus 1st & 3rd Saturdays working)
  

• Medical Insurance coverage for employees
  

• Provident Fund (PF) facility
  

• Quarterly parties and yearly outings/trips for team bonding
  

• Regular check-ins with leadership for growth and feedback
  

• Recognition awards to celebrate high performance
  

• Fun activities and team engagement sessions throughout the year