Customer Support Associate (30-50 )

marko is a secondhand marketplace redefining how the next generation shops and sells. We make it easy, safe, and exciting to buy and sell pre-loved fashion, home, and electronics - all in one place. Powered by a growing community of Gen Z users across Switzerland, marko is on a mission to make secondhand the first choice. By transforming perceptions and experiences, we're shaping a more sustainable and circular future for retail.

Your main goal will be to deliver warm, effective support that bridges our AI-powered tools with the human touch our users love - while helping keep marko's community and content safe, respectful, and trustworthy.

Tasks

• Be the human face of marko's support resolving user issues via chat and email with empathy and clarity.
• Support moderation of user-generated content (UGC) across the platform including listings, comments, and direct messages.
• Partner with our AI assistant to deliver fast, accurate help while ...