Job Description
Role Overview for Customer Support Associate :
We are seeking a dynamic and detail-oriented Customer Support Associate (Telugu) to join our Puja Category Launch Team. This role will focus on executing and managing on-ground operations, onboarding service partners, and coordinating with temples and vendors to ensure seamless stock and content readiness for launch.
What will you do?
Handle inbound customer interactions through calls, emails, and chat platforms.
Conduct regular follow-up calls for users with lower satisfaction ratings (~25 calls per day).
Engage with prime users to gather feedback (~500 users per month).
Manage Prasad refund requests and collect address details (~40–50 cases).
Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.
Maintain accurate records of customer interactions and transactions.
Who You Are?
Proficiency in Telugu and English, with strong written and verbal communication skills. ...
We are seeking a dynamic and detail-oriented Customer Support Associate (Telugu) to join our Puja Category Launch Team. This role will focus on executing and managing on-ground operations, onboarding service partners, and coordinating with temples and vendors to ensure seamless stock and content readiness for launch.
What will you do?
Handle inbound customer interactions through calls, emails, and chat platforms.
Conduct regular follow-up calls for users with lower satisfaction ratings (~25 calls per day).
Engage with prime users to gather feedback (~500 users per month).
Manage Prasad refund requests and collect address details (~40–50 cases).
Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.
Maintain accurate records of customer interactions and transactions.
Who You Are?
Proficiency in Telugu and English, with strong written and verbal communication skills. ...
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