Customer Support Associate

Assist customers via various communication channels, including phone, email, chat, and social media, ensuring a consistent and positive experience. Handle customer inquiries and resolve issues efficiently, effectively, and in a timely manner. Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately. Actively listen to customers, identify their needs, and provide appropriate solutions or escalate to the appropriate team if necessary. Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction. Provide accurate and up-to-date information about products, services, policies, and procedures. Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions. Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards....