Customer Support Associate (Email & Chat Support)

About:

XTEN-AV is the worlds first and only AI powered professional AV design platform which automates multiple types of drawings and documents which lets AV designers, integrators and manufacturers replace legacy methods of design & documentation and increase their efficiency and productivity by 10X

Position Overview:

We are seeking a dedicated and proactive Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for assisting our customers via chat and email during overnight hours, ensuring their inquiries and concerns are addressed promptly and effectively.

Key Responsibilities:

Respond to customer inquiries and resolve issues via chat and email during night shift hours.

Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.

Troubleshoot technical issues and escalate com...